1. Hoverboard Can't Get Balanced

Your hoverboard might be off balanced and might not be able to determine if you are on a flat surface, heading up or downhill or even standing on its board or not.  You might experience this when your hoverboard’s wheel turns backwards when press forward.
 
Slants forward when you stand on it.
 
So, here are steps to assist you get your board back to the way it should be.
 
Step 1: Recalibration
To recalibrate, please power off the scooter first.
 
Then keep the both pedal of the hoverboard horizontally (IMPORTANT).
 
Press the power button for 7 seconds until the buzzer sound “beep, beep, beep.”
 
Power off the hoverboard then power on. The hoverboard should be ready to go.
 
We recommend you re-calibrate the hoverboard every month for better performance.  Another reason why you should master the re-calibration process.
 
Step 2: If the recalibration doesn't work, it is the motherboard issue. It is not easy to replace the motherboard. We recommend that you send it back.

Or

Your can follow this YouTube link:

2. Hoverboard Can't Hold the Charge

Are you concerned about why your hoverboard does not hold charge for as long as it should, or why it does not charge when plugged to a wall socket? Another example is when your device worked for a couple of hours and then just stopped working, battery dead! Some steps are mentioned below to assist you detect the issue and help resolve it.

Step 1: Check the charge port on the hoverboard. There are 3 pins. If pins are damaged or broken, the hoverboard will not showing charging when it is plugged in. To charge correctly, align the 3 pins with connector properly. If the charge port is damaged or broken, we recommend to send it back and fix it for customer. 

If the red light is on, that means the charger adaptor and the charger circuit working well, in this situation, if the hoverboard still can not charge, that is the battery issue. Different model need take different action. For SBW666, C1PLUS, Z1, T88SE, we recommend to send it back, because the battery is sticky with tape. For T67SE, due to the battery is not use tape, so we can send the battery (send only C1PLUS battery for all 6.5” hoverboard and with charger) to customer and let customer repair it or just send it back (Ask customer which is prefer).

Step 2: Check charger adaptor. If step one works well, there is a light indicator on the black charger adaptor. If the green light is on, that means the battery is full or the charge circuit/battery is not working. In order to check which is defective, please use the hoverboard for 10 more minutes to make sure the battery is not full. If the green light still on, we recommend to send it back and replace a new one. If no lights on, the charge adaptor need replace, we need send a replacement charger to customer. 

If customer doesn't want to replace the battery, we can send a new replacement.

3. Bluetooth Connection

Many individuals prefer devices with Bluetooth features to derive optimum pleasure and comfort. This allows the connection of a wide range of devices from mobile phones to mp3 players to the hoverboard. In a situation whereby you are stuck with the Bluetooth function, the following instructions will help resolve such issues. 

Instruction:

Turn hoverboard on and the hoverboard will play a sound (listed as table 3-1).

Turn on the Bluetooth on your phone, find the Bluetooth device name (listed as table 3-1) on the Bluetooth list and connect it.

Once the Bluetooth device connect successfully, you will hear another sound (listed as table 3-1) from the hoverboard signifying that the device is now paired.

To play music, open up your favorite music app and play a song!

Table 3-1 Bluetooth Information:

 

Model

SBW666

C1Plus

T67SE

T88SE

Device Name

OTTO-MUSIC

Bluetooth

T67SE

T88SE

Power On

Wait for Bluetooth Connecting

Music

Wait for Bluetooth Connecting

Wait for Bluetooth Connecting

Connected

Paired

Music

Paired

Paired

Disconnected

Disconnected

Music

Disconnected

Disconnected

 

Step 1: Check if customer can hear sound when turn it on. If not, the Bluetooth chip or the speaker need to be changed. It is replaceable but need unscrew and glue. We recommend to send it back and replace a new one.

Step 2: If customer can hear sound, but can’t connect it. It may be the phone that can’t pair or support to the hoverboard.